Don’t Fatten the Fat Boy : Power Platform for Clean Core SAP ECC A Survival Guide for the SAP 2027 Cliff In the landscape of big business IT, there sits a giant. He is massive, reliable, and deeply entrenched in the corporate living room. We call him the "Fat Boy." He is SAP ECC  (ERP Central Component), the legendary system that processes an estimated 77% of the world’s transaction revenue. For decades, the Fat Boy has been the central brain for 99 of the 100 largest companies in the world. From European manufacturing titans to global consumer goods conglomerates, SAP ECC has been the "system of record" for roughly $16 trillion worth of consumer purchases every year. But over the last twenty years, we have done something dangerous. We have fed him. A lot! We fed him a diet of heavy customizations. We gave him complex add-ons, bespoke ABAP code, and country-specific tax modules. We tailored every button and workflow to our exact liking until the Fat Boy grew so large and unwieldy that he could barely move. He became irreplaceable, but he also became immobile. Now, a loud alarm has rung. SAP has issued a marching order: Mainstream support for ECC ends on December 31, 2027. The Fat Boy has to get off the couch. The problem is, he is too heavy to run. For CIOs and CFOs at over 17,000 organizations worldwide, this is the "sunk cost" dilemma of the decade. Do you put him on life support? Do you force him into a grueling gym routine? Or do you swap him out for a new athlete entirely? This blog explores the high-stakes decisions facing enterprises today and offers a pragmatic "diet plan" involving Microsoft Power Platform and specialized partners like AccleroTech to survive the transition. Here is a quick video that walks you through the key aspects of this blog. 🚨 Don’t Fatten the Fat Boy: A Survival Guide for the SAP 2027 Cliff The Alarm Bell and the "Sunk Cost" Trap To understand the gravity of the 2027 deadline, we must first look at the scale of the investment. Companies have poured hundreds of billions of dollars collectively into their SAP environments. This includes data centers, Oracle or IBM databases, and millions in consulting fees to build those unique customizations. SAP’s announcement effectively shortens the useful life of ECC assets. A company that upgraded to ECC 6.0 in 2016 expecting a 20-year run is now being told the music stops in 2027. After this date, you enter the "extended support" danger zone, where fees jump by 2% and the roadmap leads to a dead end in 2030. The implications are terrifying for the board 1. Security Risks:  Running an unpatched ERP that holds your financial core and trade secrets is a non-starter in an era of ransomware. 2. The Ecosystem Freeze:  Third-party software providers are already shifting their innovation to cloud platforms. The ecosystem around ECC is drying up. 3. The Talent Drain:  As the market pivots to S/4HANA and cloud ERPs, the pool of veteran ECC talent will shrink, driving up the cost of maintenance. This is a game of chicken with the calendar. Gartner data suggests that nearly half of SAP’s install base might still be on ECC when the deadline hits. In short, the Fat Boy is sitting on the couch, but is also 'running' out of time. The Fat Boy at the Crossroads – Three Paths for the Heavyweight Every enterprise running ECC is currently staring at a menu of three difficult options. Each has its own price tag and risk profile. Option 1: Put the Fat Boy on Life Support (Third-Party Support) This is the "If it ain't broke, don't fix it" approach. You choose not to migrate to SAP's new platform yet. Instead, you hire an independent provider like Rimini Street or Spinnaker Support to take over the care and feeding of ECC. • The Logic:  These vendors promise to support ECC until 2040, often at 50% of the cost of SAP’s annual maintenance fees. It buys you time to save money and plan a strategic move later rather than a forced march now. • The Real World:   A Japanese petroleum giant chose this path. They have kept their highly customized ECC system to avoid the disruption of an upgrade, focusing instead on surrounding the legacy core with modern cloud apps. • The Risk:  You enter a state of frozen innovation. The Fat Boy survives, but he doesn't get smarter. You receive no new features from SAP, and you risk straining your relationship with the software giant. Option 2: Put the Fat Boy on Extreme Fitness Regime (Migrate to S/4HANA) This is SAP’s official recommendation. You force the Fat Boy into the gym to transform him into a lean, in-memory athlete called S/4HANA . • The Logic:  You stay within the family. You gain access to modern analytics, AI capabilities, and the Fiori user interface. SAP promises support through 2040. • The Real World:  A large Legacy Software Giant  migrated its internal systems to S/4HANA and reported a 30% reduction in IT operational costs. • The Risk:  It is expensive and exhausting. For heavily customized systems, a "Brownfield" conversion is technically complex, while a "Greenfield" implementation is a multi-year, multi-million dollar rewrite of your business processes. Option 3: Swap the Athlete (Switch to Microsoft or Oracle or Other ERP) This is the radical option. You realize the Fat Boy might never run a marathon again, so you replace him with a new player entirely—like Microsoft Dynamics 365 or Oracle Cloud or other ERP. • The Logic:  If you have to rip and replace anyway, why not evaluate the market? This path allows for a true "clean slate," often moving to a cloud-native architecture that integrates better with your other tools (like Office 365). • The Real World:  A European energy company, spun off from its parent and chose Microsoft Dynamics 365 for agility rather than replicating the legacy SAP estate. Similarly, some organizations in Middle East and Asia replaced their SAP systems with Oracle Cloud to modernize operations and cut costs. • The Risk:  This is like a heart transplant. It requires massive change management, retraining users who have used SAP screens for decades, and rebuilding data structures from scratch. The Golden Rule – "Don't fatten the Fat Boy any more" Regardless of which of the three ways you choose, there is one immediate, non-negotiable rule you must implement today... Stop feeding the Fat Boy. Every time your IT team writes a new line of custom ABAP code to build a new feature in ECC, you are adding "calories" to the system. You are creating technical debt that will have to be migrated, tested, or rewritten in 2027. If you customize any more now, you are actively increasing the cost of your future project. The Strategy: Clean Core + Sidecar Apps  The solution is to put the ERP on a strict diet. Establish a governance rule: No new customizations inside the core. If the business needs a new quoting tool, a field inspection app, or a vendor portal, do not build it in ABAP. Build it outside  the body. Use a "side-by-side" extensibility approach. This is where the Microsoft Power Platform  becomes the ultimate gym equipment. Because most enterprises already license Microsoft 365, they have access to Power Apps, Power Automate, Power BI, Power Pages and Copilot Studio. All together termed as Microsoft Power Platform . These AI-First, low-code tools can connect to SAP data, allowing you to build modern, mobile-friendly apps that "talk" to the Fat Boy without living inside him. The Case of "GasCo" – A Blueprint for Modernization To illustrate how this works in practice, let’s look at "GasCo" (a pseudonym for a real world City Gas Distribution utility). GasCo runs a heavy SAP ECC system with the IS-U (Industry Specific Utilities) module. Facing the 2027 cliff, they realize an S/4HANA upgrade offers little ROI for their specific needs. They choose a "Clean Core" transition to Microsoft Dynamics 365, but they don't do it in a "Big Bang." They use a phased approach powered by ai and low-code apps. . Phase 1: Field Service & Quick Wins   GasCo doesn't start by ripping out the billing engine. They start with the field technicians. They use AI tools (such as Humanize ) to cut down the migration costs and timelines. Historically, field ops were managed via clunky SAP interfaces. GasCo implements Microsoft Dynamics 365 Field Service but uses Power Apps, Power Automate & Copilot Studio to build a custom mobile interface and copilot for the Field Techs, instead of customizing Dynamics 365. The Result:  Field Techs get a modern app on their tablets to manage work orders. The data flows back to SAP ECC, which remains as the system of record (for now). This gives immediate value, and zero disruption to core finance module. Here’s a short demo showing how GasCo begins Phase‑1 transformation with a simple field‑tech app for meter readings and outage capture, laying the foundation for their clean‑core billing migration journey. Demo: Technician Work Companion Phase 2: The Billing Migration   Next, they tackle the heavy lifting. They use all the learnings in Phase 1 to get the migration done at lower cost, with lower risk and in lesser time. They implement a utility-specific billing solution (like MECOMS 365 ) on the Dynamics platform. They migrate customer contracts and meter data, running in parallel with SAP IS-U to ensure bills matched. The Result:  Once validated, they cut over billing. SAP IS-U gets decommissioned, but SAP Finance still remains active. Watch this quick demo to see how GasCo links technician‑recorded meter data and service events into a modern Dynamics‑based billing platform that runs in parallel with SAP IS‑U.   Demo: Utility Billing Hub Phase 3: The Full Replacement By now, they have got the confidence that all the systems except the core Finance are working. So, they finally decide to move the General Ledger, AP, and AR to Dynamics 365 Finance. The Result:   SAP ECC is retired. The Clean Core "Diet" Success Throughout this transition, GasCo refuses to customize the SAP ECC as well as the new Dynamics ERP . Remember the custom pipeline inspection tool they used to have in SAP? They didn't recode it in Dynamics. They rebuilt it in 6 weeks using Power Apps, Power Automate & Copilot Studio. i.e., Microsoft Power Platform! It now lives outside the ERP (old as well as new one), making future upgrades of Dynamics seamless! The Financials:   GasCo estimates a 30%+ saving  over a 5-year period compared to the S/4HANA path. By leveraging existing Microsoft licenses and avoiding expensive ABAP development, they hollow out the Fat Boy until he was light enough to replace. The "Digital Twin" Strategy: Power Platform for Clean Core SAP ECC This approach works even if you plan to keep ECC (Option 1)! By building new apps on the Power Platform, you are essentially creating a modern "digital twin" of your business processes. Imagine a purchase approval workflow. In the old days, you would code this into SAP workflow. Today, you build it in Power Automate. The user fills out a Microsoft Form or uses a Teams chatbot. The logic happens in the cloud. The final result is written back to SAP via an API. If you eventually switch to Oracle or S/4HANA or D365, you don't have to throw that workflow away. You simply point the Power Automate connector to the new ERP. The user experience remains exactly the same. That is the magic of Power Platform for Clean Core SAP ECC as well as Clean Core for your future ERP! You have loosely coupled your custom innovation with the legacy as well as the future ERP backend! As a bonus, this strategy improves employee morale immediately! Younger workers hate the grey screens of SAP GUI. Giving them a slick mobile app today shows them that IT is responsive, buying you goodwill while you figure out the massive ERP migration in the background. Link for the detailed blog on the full procurement approval flow is given below. AI Driven Procurement Demo with Clean Core SAP A quick demo showing how the clean‑core transformation replaces SAP ECC custom workflows with modern Power Apps, Power Automate, and Copilot Studio sidecar apps,covering finance migration, procurement automation, and rebuilt field tools, all running independently of the ERP for a future‑ready, upgrade‑safe architecture. Modern Procurement Automation Meet your Fat avoidance Diet consultants – AccleroTech You cannot put a heavyweight on a diet without a professional trainer. You need a partner who understands the old world (SAP) but is a master of the new world (Microsoft Cloud). Enter AccleroTech . AccleroTech is a boutique consulting firm that has carved a niche with its unique Power Stackers Community . They specialize in handling exactly such situations. Unlike generalist SIs, they have a dual DNA: they can pair a network of SAP consultants with a group of cutting-edge Microsoft solution architects and several AI partner innovations – and transform the fat boy into a leaner athletic form! Why they are different 1. The Accelerator Library:  They don't start from a blank sheet of paper. AccleroTech has a library of 125+ pre-built solution components . Need an invoice processing app? A field safety inspection form? A vendor onboarding portal? They have templates ready to deploy. This dramatically speeds up the "hollowing out" diet of the Fat Boy. 2. The Cost Logic:  They understand the licensing game. They help clients utilize the Microsoft Licenses that clients already own, often deploying apps to thousands of users without triggering new software fees . 3. Global Scale:  With over 100+ Power Platform Full-Stack Well-Architected Engineers' Community and a presence across US and India , they handle the heavy lifting of data migration and integration round the clock! AccleroTech acts as the bridge. They help you freeze your ECC customizations today, delivering quick wins with Power Apps that work now and migrate seamlessly later. Conclusion: The Finish Line The year 2027 is closer than it appears in the windshield of your enterprise! The Fat Boy cannot stay on the couch forever. The cost of inaction—security risks, talent shortages, and frozen innovation—is too high. But the path forward doesn't have to be a leap of faith into another money pit . By adopting a "Clean Core" philosophy and using agile AI-First Solutions built on Microsoft Power Platform, you can stop the weight gain immediately and be ready for the future! In Short Don't fatten the Fat Boy. Build your future on the outside, keep the core clean, and get ready to run. • Freeze the Diet:  No new custom code in ECC. • Build the Muscle Outside:  Use Power Platform for all new apps and workflows. • Choose Your Path:  whether you migrate, sustain, or switch, your "side-by-side" apps will survive the journey. Do connect with us at info@acclerotech.com to discuss how.

Tinker to Conquer: Future-proofing AI-First Talent In the view of AccleroTech leadership, the most defining characteristic of the future workforce is summed up in three words: Tinker to Conquer! As we navigate 2026, the traditional "software engineer" - the siloed technician (who turns coffee into syntax ;-) ) - is facing an existential crisis. AI is doubling its capabilities every six months. Knowledge has become free. The ability to write code is no longer a differentiator; it is a commodity. For engineers, this is terrifying. For businesses, it is confusing. At AccleroTech, we recognized that to survive and thrive in an A I-First, Remote-First world , we needed a new nomenclature of talent. We call them PowerStackers and we have nurtured a Community of 100+ PowerStackers through our Programs . (click on the links to access them!). They Tinker to Conquer - thus Future-proofing their own AI-First Talent! PowerStackers Programs This blog outlines the philosophy behind how we filter, nurture, and deploy the PowerStackers talent that gives our vision it's velocity. The Core DNA: Tinker to Conquer At the heart of a PowerStacker lies a potent combination of three specific attributes from Rishad Tobaccowala ’s "6 Cs" framework: Cognition, Curiosity, and Creativity . (Before we go further, we would like to annonce that we are forever indebted to Rishad for his wisdom and importantly sharing it freely for simpler minds like ours to understand and imbibe. Thank you Rishad Tobaccowala ! ) We believe this triad forms the "Tinker to Conquer" core qualities at AccleroTech . • Cognition:  The discipline to constantly upgrade one’s mental operating system. • Curiosity:  The drive to look forward and ask "what if?" rather than backward at data (which machines do better). • Creativity:  The ability to connect dots in unexpected ways. In an era where AI can generate code in seconds, the human advantage lies in the willingness to tinker - to experiment with new AI models, dismantle old workflows, and prototype rapidly - in order to conquer complex business problems. The Filter: 6 Cs and 3 Is We do not rely on traditional resumes. We use AI tools to scan for potential, but we human-verify for mindset. Our selection process is rigorous and focuses on attributes that machines cannot easily replicate. The 6 Cs: The Mental Operating System   While "Tinker to Conquer" (Cognition, Curiosity, Creativity) drives individual competence, the remaining three Cs determine how that talent connects with the world: • Collaboration:  We are Remote-First. A PowerStacker must collaborate across time zones, handing off a Power BI dashboard in India to a colleague in the US seamlessly. • Communication:  If you cannot prompt well, you cannot code well. If you cannot articulate value to a client, the code doesn't matter. • Convincing:  Every PowerStacker is a salesperson of ideas, using storytelling to drive adoption. The 3 Is: Hiring for Trust   For our Enterprise and Premium tracks, and when we help clients find talent, we filter for: • Integration:  How well does this person fit into a culture of trust? • Integrity:  We operate on an Outcome-Driven, Output-Based, and Ownership (3Os)  model with a 12-month warranty on our work. This requires engineers who take radical ownership of their output. • Impact:  We don't measure hours; we measure results. Did the solution accelerate productivity? The Nurture: Dreyfus Meets Agentic Mentorship Once we identify a PowerStacker, we don't just "train" them; we evolve them. We utilize the Dreyfus Model of Skill Acquisition  to map their journey from Novice to Expert. To accelerate this climb, we deploy our own Agentic Solutions . These are not just productivity tools; they are "AI Mentors" embedded in the workflow. We believe the best way to learn AI is to manage as well as be managed by AI and to work alongside AI. By interacting with an intelligent agent to handle onboarding, training, or code commits, our talent learns the architecture of "Agentic Workflows" implicitly. The PowerStacker Evolution Matrix Dreyfus Level Characteristics of Talent Mentoring Focus Agentic Tool Used & Learning Outcome (Examples) 1. Novice Follows rules rigidly; needs "recipes"; has limited situational perception. Integration & Basics:  We focus on cultural alignment and strict adherence to process. Mentorship is directive. OnboardMate:  An intelligent Copilot Agent that automates the entire onboarding journey. It provides a personalized checklist, guides document submission, and auto-schedules intro meetings via Outlook. ( Read more and see Demo here ) Outcome:   The Novice experiences "Integration" immediately and sees how AI removes friction from HR processes. 2. Advanced Beginner Recognizes recurring patterns; applies guidelines in context; begins to see similarities. Cognition & Pattern Matching:  We expose them to standard scenarios. They move from the Community program to Developer tracks. TrainingMate:  A smart Copilot Agent that automates training management. Our engineers use it to search for courses, enroll in certifications, and track their own skill progression via a conversational interface. ( Read more and see Demo here ) Outcome:  By using the tool to learn, they analyze how it retrieves data, understanding "Retrieval Augmented Generation" (RAG) practically. 3. Competent Develops conceptual models; solves problems independently; takes ownership of outcomes. Efficiency & Velocity:  They are expected to manage their own tasks and deliver outputs without hand-holding. Task Buddy & GitMate:  Conversational agents to create Planner tasks and automate GitHub commit notifications. ( Read more and see Demo here )   Outcome:   They learn "Automation as a Colleague." They stop doing low-value admin work and focus on high-value coding, embodying the "Velocity" mindset. 4. Proficient Sees situations holistically; learns from experience; self-corrects; mentors others. Governance & Security:  They move from building features to ensuring the system is secure, compliant, and scalable. Data Policy Impact Analysis App:  A CoE tool to view apps/flows impacted by DLP (Data Loss Prevention) policies. ( Read more here )   Outcome:  They learn the implications of security roles and risk assessment, transitioning from a "coder" to a "solution architect." 5. Expert Transcends rules; operates on intuition; creates new methodologies; leads the field. Innovation & Orchestration:  They are challenged to break the silos and create new "white space" solutions. Multi-Agent Orchestration in Copilot Studio:  Building ecosystems where multiple agents delegate tasks to one another. ( Read more here ) Outcome:   The Expert creates the "New Species." They are no longer just using the tools; they are architecting the future of the firm's IP. The Value for Customers: Accessing the "Future-Proof" Pipeline For our clients, this philosophy changes everything. When you engage AccleroTech, you are accessing a pipeline of "future-proofed" talent that has been filtered through the "Tinker to Conquer" mindset and nurtured through our Dreyfus-Agentic matrix. We know that many of our clients struggle to find this caliber of AI talent for their own internal teams. Because our Community Program  acts as a massive, global funnel—filtering thousands of remote-first candidates—we can help you identify and employ the right people through an placement exclusive service. Our Value Proposition is Two-Fold: 1. The Talent:  We can help you staff your teams with PowerStackers who are ready to deliver from day one. 2. The Tools:  The same Agentic solutions we use to nurture our talent - such as OnboardMate , TrainingMate , GitMate , and Task Buddy - are available to you! We don't just sell you a service; we sell you the operational intelligence to manage your own AI-first workforce. Tinker to Conquer: Future-proofing AI-First Talent The future belongs to those who can learn, unlearn, and relearn. It belongs to the PowerStackers. Join the Movement : Do not outsource your future to the past. • For Engineers:  Are you ready to "Tinker to Conquer"? Join the PowerStackers Program by contacting us at learning@acclerotech.com . • For Customers:  Do you need to inject AI talent into your workforce or deploy these Agentic solutions? Inquire how we can help you at info@acclerotech.com .

AI Powered Incident Copilot Demo: A Modern Approach to Safety, Response & Compliance Business Context: Persistent Challenges in Incident Reporting & Response  Across industries-energy, utilities, manufacturing, transportation, public safety, incident management remains slow, manual, and inconsistent. Field operators spend time writing lengthy descriptions, supervisors sift through incomplete reports, and leaders struggle to understand real-time risk. These delays impact safety, operational continuity, and regulatory compliance.   Even organizations equipped with digital tools face gaps. Users jump between forms, emails, spreadsheets, and dashboards, creating fragmented workflows and delayed decision-making. As operations scale across multiple sites and teams, the problem grows larger.      Key Issues    Manual reporting dominates                                                                              Operators type detailed descriptions, leading to inconsistent narratives and incomplete incident data.   Slow classification and triage    Supervisors manually determine severity, risk, and next steps, often based on personal experience rather than standardized logic.    Fragmented workflow steps    Incident logging, classification, action tracking, and alerts occur across disconnected tools.    Limited real-time visibility    Leadership doesn't receive immediate insights into active incidents, emerging patterns, or unresolved risks.   Ineffective learning from past events    Teams cannot easily retrieve similar historical incidents, causing preventable issues to resurface.    Existing Solutions: Progress and Persistent Problems    Digital forms, SharePoint lists, EHS systems, and ticketing platforms provide structure but lack intelligence. Common limitations include:   Limited conversational experience    Traditional interfaces do not guide users or fill in missing context.   No automated classification    Severity, category, and recommended actions rely entirely on human judgment.   Poor integration across components    Incident records, follow-ups, analytics, and notifications are not unified.   Static user experience    Search bars, dropdowns, and forms lack proactive guidance or context-aware responses.   Traditional systems capture incidents; they do not understand them.      The Need for Agentic, AI-Powered Incident Solutions    Industry trends point clearly toward agentic automation , AI-driven systems that interact, understand, decide, and act autonomously.   Why Agentic Solutions?    Conversational intelligence  Users describe incidents naturally, and the AI instantly converts them into clear, structured, actionable records—no heavy forms, no friction.   Guided workflows  the agent recommends next steps, identifies missing details, and keeps the process moving, ensuring every incident follows a consistent path.   Autonomous operations  Integrated with Power Apps, Power Automate, and Dataverse, the AI updates records, triggers alerts, and generates summaries automatically in the background.   Scalable governance  Standardized categorization and severity scoring ensure consistent, policy‑aligned decisions across teams, shifts, and locations.         AI Powered Incident Copilot Demo: A Modern Approach to Safety, Response & Compliance    The Incident Intelligence Copilot brings together Microsoft Copilot Studio, Power Apps, Power Automate, and Dataverse to deliver a fast, intelligent, and fully unified incident management experience . It streamlines the entire lifecycle, from reporting to response, by embedding AI directly into every workflow. With intelligence at its core, the Copilot automates what traditionally slows teams down, including:   Instant narrative generation that turns operator inputs into clear, complete incident reports.   Smart classification with automated category and severity scoring for consistent, policy‑aligned decisions.   Action recommendations that guide teams on the safest, most effective next steps.   Real‑time alerts and notifications that ensure nothing critical gets missed.   Trend analysis and learning , surfacing patterns and insights for proactive prevention.   Supervisor workflows that consolidate triage, follow‑ups, and approvals in one place.   Automated reporting and digest generation for leadership visibility and compliance readiness.      This shifts incident management from reactive to proactive and intelligence driven .   AI Powered Incident Copilot Demo Video showing the solution in action   AI Powered Incident Copilot Demo Benefits and Impact    Quantifiable Outcomes    50–70% faster incident capture    Zero manual classification errors    Immediate actionability with AI recommendations    Consistent severity scoring and triage decisions    Near real-time visibility into incident trends and hotspots    Full audit trails for regulatory and compliance needs    Better organizational learning through similar-incident recommendations       Demonstration Highlights    ⚡ Blazing‑Fast Reporting  Incidents go from field to system in seconds—AI auto‑writes the narrative, classifies the event, and recommends immediate actions. Zero friction. Zero delays.   🎯 Precision Every Time  No more vague descriptions or inconsistent severity scoring. The Copilot delivers clean, standardized summaries and action-ready classifications—every single time.   📈 Built to Scale, Effortlessly  Whether you're running operations across multiple plants, regions, or business units, the Copilot scales with you. Dataverse and Power Platform ensure high-volume, enterprise-grade performance.   ✨ Designed for Humans, Powered by AI  A modern, intuitive experience for both operators and supervisors. No complex forms. No manual triage. Just a clean workflow where AI drives the heavy lifting and teams stay focused on action.                  Where Else Can This Be Used? (High-Impact Scenarios)    Utilities & Energy:  Ideal for managing electrical faults, gas‑leak indications, pipeline abnormalities, and substation anomalies—helping field teams act faster and safer.   Manufacturing & Industrial Safety:  Supports quick response to equipment failures, EHS incidents, quality deviations, and production‑line stoppages to reduce downtime and enhance workplace safety.   Healthcare:  Useful for identifying patient safety near‑misses, medication errors, and operational disruptions, ensuring compliance and better clinical outcomes.   Transportation & Airports:  Streamlines incident handling for baggage failures, ground‑operations disruptions, and maintenance issues to keep operations moving smoothly.   Facilities & Real Estate:  Helps track HVAC breakdowns, access‑control issues, and fire‑safety triggers to maintain safe, efficient buildings.   IT & Digital Operations:  Automates classification for application outages, cyber alerts, and service degradation events, improving response times for digital teams.   Retail & Warehousing:  Effective for spotting stock discrepancies, safety hazards, and equipment breakdowns, ensuring operational continuity and worker safety.   Industry Trends    The market is steadily moving toward AI‑native enterprise assistants that streamline work through intelligent automation. Organizations are adopting automated triage and classification to reduce manual decision-making, supported by low‑code AI workflows that accelerate solution delivery. This shift is reinforced by the demand for real‑time operational intelligence and the rise of agent‑based automation models that enable faster, safer, and more consistent operations at scale.                                                                                                                             Incident Intelligence Copilot represents this transition-bridging conversational AI with operational execution.     About AccleroTech    AccleroTech is an AI-First, Remote-First Microsoft Power Platform Solutions  company, dedicated to accelerating productivity for global businesses with cutting-edge AI solutions. We specialize in:   AI-driven automation   Conversational agents   Business intelligence   Rapid solution development using reuse-first methodology     📩 Contact us:   info@acclerotech.com

100+ AI-First Solutions pre-built and Reuse-ready across 9 industries and 7 business functions, encompassing 5 offering areas Reinventing Business Workflows with Dynamics 365 and Power Platform Sidecar Apps A clean‑core modernization approach that moves critical workflows out of SAP ECC and onto Dynamics 365 and Power Platform apps. Custom tools, procurement workflows, and field processes are rebuilt as scalable sidecar applications, reducing technical debt, enabling cloud automation, and ensuring future ERP changes require only connector updates, not code rewrites. Read More Reinventing Utility Billing with a Clean‑Core, Sidecar Architecture A modern utility billing hub built on Dynamics 365 that replaces SAP IS‑U through a clean‑core, sidecar approach. Meter readings, outages, and tariff data flow through lightweight apps into the new billing engine, which runs in parallel with SAP for safe validation. The result is faster billing, easier tariff updates, and reduced operational complexity,without modifying the ERP finance core. Read More Streamlined Field Operations with the Technician Work Companion A lightweight, mobile‑first sidecar app that empowers field technicians to view tasks, log work, capture photos, and access service order details in real time, while keeping SAP ECC clean, stable, and free from new customizations. Read More AI‑Driven Turnaround & Permit Intelligence System An AI‑powered Turnaround & Permit Intelligence system that centralizes tasks, risk, permits, and sequencing. Copilot flags high‑risk items, checks completeness, analyzes dependencies, and guides supervisors toward safe, efficient execution. Read More AI‑Driven SAF Certificate & Transaction Management System An AI‑powered SAF registry that automates certificate issuance, transfers, and audit workflows. 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Supervisors, engineers, and safety teams gain unified insights to detect degradation early and act proactively. Read More AI‑Driven Outage Readiness Intelligence Board A powerful AI‑driven Outage Readiness Board that evaluates tasks, highlights risks, analyzes dependencies, and delivers instant readiness summaries. With Copilot‑powered insights across every function, leaders get a clear, real‑time picture of outage preparedness and actions needed Read More Operator Knowledge Assistant, an AI‑Driven Modern Knowledge Access An AI‑driven Operator Knowledge Assistant that gives frontline teams instant, cited answers from curated SOPs and checklists, reducing errors, speeding decisions, and improving training with real‑time insights. Read More Assured Maintenance Prioritization for Nuclear Operation An AI‑driven system that ranks nuclear equipment maintenance needs using risk, consequence, and reliability, delivering fast, consistent, and safety‑aligned decisions. Read More AI Powered LNG Cargo Routing Copilot A compact AI solution that helps planners make faster, clearer LNG routing decisions by evaluating cargo readiness, vessel schedules, and route risks in a unified workflow. Read More Hydrogen Safety Monitoring & Governance Copilot A compact AI‑driven safety solution that streamlines incident capture, triage, pattern detection, and governance across hydrogen production, storage, and distribution. Read More Hydrogen Hub Optimization & Allocation Copilot A compact, AI‑driven solution that optimizes hydrogen distribution across producers and consumers using structured models and automated dispatch intelligence. Read More Smart Feedstock Quality & Sustainability Evaluation An AI‑powered system that rapidly scores feedstock quality and sustainability for smarter, more confident decisions Read More Electrolyzer Scheduling Advisor: AI‑Optimized Hydrogen Production An AI‑driven scheduler that analyzes renewable forecasts, energy costs, and equipment constraints to recommend optimal electrolyzer run, pause, and adjustment windows, making hydrogen production smarter, efficient, and adaptive. Read More Feedstock Sourcing Intelligence: AI‑Driven Cost & Carbon‑Aware Procurement An AI‑driven sourcing assistant that compares feedstock suppliers on cost and carbon profiles, recommends the most efficient options, explains trade‑offs, and gives supply‑chain teams a clear intelligence layer with zero external data dependencies. 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Read More GitMate – Automated GitHub Commit Notifications GitMate automates GitHub commit tracking by fetching the latest commits for any branch and emailing them to your team—powered by Microsoft Copilot Studio, Power Automate, GitHub API, and Outlook. Read More Employee Track Agent – AI-Powered Employee Record Management Employee Track Agent lets HR teams add or search employee records via chat, validate entries, and update Excel files in SharePoint or OneDrive—fast and error-free. Read More DataMate – Conversational Record Management DataMate makes record management effortless by enabling users to create, read, update, and delete records through a simple chat interface—powered by Microsoft Copilot Studio and Power Automate. Read More Document Verify Mate – Automated Document Submission Document Verify Mate automates document submission by allowing users to upload files via chat, validate formats, and notify reviewers instantly—powered by Microsoft Copilot Studio and Power Automate. Read More Streamlining Document Searches with Copilot Automation No more hunting for information, Copilot brings the answer to you. Read more Read More Automated Document Intelligence Transform your inbox into a business intelligence engine—see how automated workflows extract, organize, and visualize key data from email attachments in minutes. Read on... Read More Streamlining HR Policy Access with Copilot Automation Want to streamline HR Policy Access with Copilot Automation? Read on... Read More Streamlining IT & Procurement Asset Operations with Copilot Automation Wish to streamline IT & Procurement Asset Operations with Copilot Automation? Read on... Read More Streamlining Expense Reimbursements with Copilot Automation Want to streamline Expense Reimbursements with Copilot Automation? Read on... Read More Streamlining IT Support with Copilot Automation Want to streamline IT Support with Copilot Automation? Read on... 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Read More RAG Conversational chat with Azure AI Search & Python This demo integrates Azure OpenAI Service with Azure AI Search to create a ChatGPT-like experience over internal documents. It uses Retrieval-Augmented Generation (RAG) to deliver accurate, context-aware responses, enabling businesses to build intelligent assistants for secure and scalable knowledge discovery. Read More Excel Automation Made Easy with Copilot Agent - Just Chat and Go! This Agent automates Excel-based employee data management via a conversational Copilot interface integrated with SharePoint and OneDrive. Read More Using DAX Studio for optimizing inefficient DAX (Data Analysis Expressions) in Power BI Reports This solution shows the usage of DAX Studio in analyzing inefficient DAX in Power BI Reports and how to identify the bottlenecks. Read More Using Performance Analyzer for Power BI Reports This solution shows the usage of Performance Analyzer in analyzing slow-loading Power BI Reports and how to identify the precise components causing performance issues. Read More Azure Active Directory & Power Automate Integration This solution automats the process of creating a user in Azure Active Directory and assigning Office 365 licenses using Microsoft Power Automate. It leverages Azure AD Graph API for user management and license assignment, making administrative tasks more efficient. Read More X (Twitter)-Microsoft Teams Integration for the hashtags This solution monitors X for tweets with specific hashtags and notifies a Microsoft Teams channel for real-time updates. Read More X (Twitter)-Microsoft Outlook Integration for the Sentiment Analysis This solution uses AI Builder's sentiment analysis to detect negative X posts (tweets) and automatically sends an Outlook email notification for immediate attention. Read More Integrity CRM-Plumsail Documents Integration in Power Automate This tool integrates Integrity CRM with Plumsail Documents via Power Automate, automating document creation from Insightly CRM projects into formats like Word, Excel, PowerPoint, or PDF. Read More Capsule CRM-Plumsail Documents Integration using Power Automate This Power Automate solution integrates Capsule CRM with Plumsail Documents, automatically generating Word, Excel, PowerPoint, or PDF documents when a new opportunity is added to Capsule CRM. Read More SAP-Salesforce Integration in Power Automate This Power Automate solution syncs a Customer as well as creates an order in SAP B1 automatically, whenever a new opportunity is created in Salesforce, streamlining the sales and order management process Read More Integrate Tago with Zendesk Tago-Zendesk integration using Power Automate effectively uses a temperature sensor to monitor conditions and automatically creates a support ticket in Zendesk if the temperature exceeds a set threshold Read More Integrate Zendesk with Microsoft Teams This Power Automate solution seamlessly posts support tickets from Zendesk to Microsoft Teams, enhancing team collaboration and response efficiency Read More Sync Salesforce Order with QuickBooks ERP Power Automate solution that automatically generates an order in QuickBooks whenever a new opportunity is created in Salesforce, streamlining the order management process Read More SharePoint and Salesforce Integration Automation Using Power Automate to cleanses and validates addresses from a SharePoint List and update the Salesforce Account entity, ensuring accurate and standardized address data Read More Contract wins signing workflow Automation Power Automate solution that initiates a deal review and approval process using Adobe Acrobat Sign for any Salesforce opportunities won in the last 24 hours, streamlining contract signatures Read More Salesforce Lead and Teams Integration Automation Power Automate solution that alerts your team whenever a new lead or opportunity is added in Salesforce, ensuring timely follow-ups and improved collaboration Read More AI automation to analyze email sentiments and intimate team Email Sentiment Analysis solution uses AI Builder to analyze the sentiment in Outlook when a new email arrives, and sends a message to Teams with the email details and sentiment analysis results Read More Pre-visit Health check-in for patients of Healthcare providers Pre-Visit Health Check-In Survey solution integrates with Microsoft Cloud for Healthcare to send pre-visit Customer Voice surveys to patients and proactively assesses current medical conditions and health vitals, aiding care team members in pre-visit preparation Read More Post visit follow-up Automation for Healthcare providers Post-Visit Follow-Up survey automation solution integrates with Microsoft Cloud for Healthcare to send Customer Voice surveys to patients after home visits and collects satisfaction metrics Read More Recurring Survey for Health Check-In solution for Healthcare providers The Recurring Survey for Health Check-In solution integrates with Microsoft Cloud for Healthcare to send periodic Customer Voice surveys to patients and continuously assesses patients' current medical conditions and health vitals Read More Automated Patient service center satisfaction survey for Healthcare providers Solution to send patient service center satisfaction surveys which integrates with Microsoft Cloud for Healthcare Read More Generating agreements from template and getting signature through automated workflow Generating custom documents by selecting Word template in OneDrive, input custom data in a form, sending it for signature with Adobe Sign, and notifying in Teams Read More Copilot integration with To Do and Planner Copilot retrieves tasks from Microsoft To Do and Planner, sorting them in ascending order of due date to help prioritize and manage your workload efficiently Read More Automating Voice Calls Using Azure Communication Services Pre-built solution leveraging Azure Communication Services to automate voice calls for notifications, reminders, or customer interactions, reducing manual efforts and ensuring consistent communication Read More Get email on upcoming calendar events based on personalized criteria Power Automate solution that analyzes calendar for the upcoming week, identifying locations, flights, hotels, and weather, and sends a personalized email summary to keep everyone organized and prepared Read More Automated System Crash and Hang Monitoring Automated solution leveraging Power Automate to monitor application crashes and create incident tickets in ServiceNow for real-time detection and quick resolution Read More Automated System Monitoring and ServiceNow Ticket Creation Automated solution using Power Platform to monitor system parameters and create a ServiceNow ticket when utilization exceeds a threshold Read More Power Automate integration for Forms, Planner and Teams Microsoft Forms, Planner and Teams integrated through Power Automate to improve productivity Read More Well-Architected Experience Optimization Checklist and Tradeoffs Customizable checklist for enterprises to achieve experience optimization to create meaningful and effective experiences for users - 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It interacts with external systems and sends notifications or logs errors, providing feedback via HTTP responses. Read More Adding enterprise knowledge to Generative AI prompts using information in Dataverse Couple unique enterprise knowledge data from Dataverse with GPT requests, tailoring GPT outputs for specific enterprise use cases Read More Automated SharePoint Library Management and Workflow Integration Power Automate flow retrieves SharePoint lists and libraries, filters them based on specified criteria, and processes each library individually. It modifies URLs and GUIDs as needed, triggers additional flows for further processing, and automates a series of interconnected tasks in a modular workflow. Read More Dataverse Security Roles Risk Assessment Enhance security by automating role compliance checks in Power Platform, with Dataverse Security Roles Risk Assessment Read More Low code plugins in Dataverse Powerful Dataverse solution for achieving more efficient data architecture and reducing client-side workload through low-code plug-ins Read More Power Automate Task Mining: Application Analytics Power Automate Task Mining's application analytics provides insights into application usage, identifying top apps, access patterns, and detailed app insights for each activity or recording. Read More Power Automate in Task Mining: Process Analytics Task mining in Microsoft Power Automate helps discover and analyze desktop tasks, providing insights into process performance, identifying common errors, and highlighting automation opportunities. Read More Invoice Processing using AI Builder OCR This automation extracts invoice details from email attachments using AI Builder OCR, validates data based on confidence scores, and either saves the invoice or routes it for approval. Read More Dataverse virtual tables using the virtual connectors for seamless Power Apps Integrations Dataverse virtual tables enable integrating data from external data sources by seamlessly representing that data as tables in Microsoft Dataverse, without data replication Read More Microsoft Copilot in Process Mining: Analytics Copilot in Process Mining provides actionable insights through natural language, simplifying the analysis of complex process data for better decision-making. Read More PDF updating using OCR with Power Automate This Power Automate solution generates a PDF from JSON data by populating a Word template and converting it to PDF. It also uses OCR to extract and edit text from existing PDFs. The flow enables seamless document creation, text extraction, and modification, leveraging AI Builder and third-party PDF tools for end-to-end automation. Read More Power Pages Generative AI Powered Search Power Pages search with generative AI to comprehend context, meaning, and user goals to summarize search results Read More Power Pages AI summary for list In Power Pages, with AI Summary from list, users can save time by receiving a high-level summary with insights and visual data charts instead of manually sorting through complex data Read More Process Mining: Compare views Gain clarity on your refund processes with Business Process Flow: Compare Views, allowing you to analyze and compare the efficiency of Special versus Standard Voucher refunds side by side. Read More Process Mining: Visualization and Insights Optimize your business processes with our Business Process Flows: Visualize and Insights tool, which provides a clear process map and insightful metrics for enhanced decision-making. Read More AI generated multi-step Power Pages form with Copilot Rapid Power Pages Development with creation of multi-step Power Pages form using Copilot Read More Business Process Flows with Power Automate Business Process Flows in Power Automate ensure consistent data entry and standardized procedural steps across your organization. Use them to streamline customer service or enforce approval processes like invoice validations. Read More AI Models in Power Automate Business Process Flows AI Models in Business Process Flows within Power Automate adding intelligence to the flows Read More Gift Review App Gift Review App is a Power Apps solution tailored for gift officers to manage donor portfolios efficiently, providing real-time donation tracking and a comprehensive donor management system Read More Power Pages AI Form Fill Assistance Power Pages AI form fill gives users AI assistance that helps them fill the form faster and with higher accuracy Read More Project Portfolio Management The Project Portfolio app, developed using MS Power Apps, is a comprehensive tool designed for managing over multiple projects. Read More Copilot in Process Mining ingestion Simplify your process mining journey with MS Copilot in Process Mining Ingestion, which guides you through data ingestion and automaps your data to the correct schema. Read More Voice AI Agent in Copilot Studio The Voice Agent is an AI-powered solution for hands-free, self-service customer interactions, designed to slash call volumes and boost service efficiency. Read More GitHub Copilot for Power Pages Debug code and ask coding-related questions for Power Pages sites directly within Visual Studio Code Read More Power BI Complex Dashboard Pre-Built Template Power BI Complex Dashboard Pre-Built Template, with example of World Bank Data on Gender Equality Read More Power BI Dashboard Pre-Built comparison visualization Template Power BI pre-built data story for comparisons visualization, taking example of Sports by degree of difficulty Read More Citizen Services AI Agent Enhance public engagement with the Citizen Services AI Agent, simplifying access to government services through an intuitive Q&A interface. Read More Real estate management pre-built App Real estate management app created in power apps for real estate managers and tenants Read More Leave Management AI Agent Meet the Leave Management AI Agent, your MS Copilot for hassle-free leave management. It simplifies requesting time off, tracks leave history, and clarifies policy details instantly. Read More Awards and Recognition AI Agent Introducing the Awards and Recognition Agent, your MS Copilot for effortless employee accolade management. Simplify nominations and celebrate achievements to enhance workplace morale. Read More Self-Help Customer Service AI Agent Enhance customer service with AI Agent by automating case retrieval, response recommendations, and policy-based actions, leading to quicker resolutions, consistent communication, and better resource management Read More Employee benefits AI Agent Employee Benefits AI Agent provides personalized information on the benefits offered by the employer, tailored and hyper-personalized to each employee Read More Weather AI Agent for Field Workforce Weather Agent that will keep field workforce up to date on weather conditions and advisories using multiple sources of information Read More Sustainability Insights AI Agent Sustainability AI Agent for users to easily get insights and data about a company's sustainability goals and progress Read More AI Builder and ChatGPT to Process E-Mail AI Builder and ChatGPT to Process E-Mail integrates Microsoft’s AI Builder and ChatGPT to automate email processing. AI Builder extracts key data from incoming emails, while ChatGPT helps interpret and respond to the content Read More Inclusivity AI Agent Inclusivity Agent is an activist for all things inclusivity in the workplace, helping employees to have a safe workplace Read More Text recognition from Image Automation for Detecting Text from Images and Importing Data uses AI Builder in Microsoft Power Automate to detect text from new files (images) as they are created. Read More Case Management AI Agent Case Management AI Agent for Automated Support Read More Financial Insights AI Agent for BFSI Professionals AI Agent to help financial services professionals get quick and concise information and insights Read More Automating the ExportToPackage API in Office 365 Automating the ExportToPackage API in Office 365 involves setting up workflows to automatically export and package data from SharePoint or OneDrive into downloadable formats. Read More Training Registration App Customizable Training and Registration Application for Employee and Partner Trainings Read More Automation for GeoEnrich Salesforce Object Automation for GeoEnrich Salesforce Object automatically adds geographic data (e.g., city, region) to Salesforce records like Accounts and Contacts. Read More Automation of consolidated Sales Data Report Create Data Sales Report to Manager from Different Sales Emails automates the process of extracting sales data from multiple emails, consolidating it into a structured report, and sending it to the manager. Read More Automation for Sentiment Analysis on Tweets Automation for Sentiment Analysis on Tweets uses tools like Power Automate or custom scripts to automatically analyse the sentiment of tweets. Read More Twiter Post Automation The Automation Request Workflow for Posting a Tweet on Twitter enables users to automate the process of posting tweets through predefined triggers or actions. Read More IT Helpdesk Agent Meet IT Helpdesk Agent, your MS Copilot designed to boost efficiency, satisfaction, and resource use in IT support by tapping into your organization's knowledge base. Read More Store Operations AI Agent Introducing Store Operations Agent, your MS Copilot for retail, simplifying store procedures and policy access to enhance frontline worker efficiency. Read More Approval automation for Dynamics 365 Business Central (BC) In Dynamics 365 Business Central, automation of the Request Approval process streamlines approval workflows by automatically routing transactions Read More E-mail Notification based on priority Power Automate flow that triggers when a new shipping email is received. The flow analyses the email content to determine its priority (e.g., High, Medium, Low) and sends an email notification to the appropriate team or individual based on the priority level for timely action. Read More Teams Navigator Meet Team Navigator, your MS Copilot Agent in Microsoft Teams, designed to connect you effortlessly with colleagues and clarify organizational hierarchies. Read More Multilingual Chatbot Meet our Multilingual Copilot Agent, your global assistant for navigating our website in your preferred language. Ask questions, get instant answers, and enjoy a seamless browsing experience across multiple languages. Read More Customer Voice Survey Create a Power Automate flow that triggers when a new tweet is posted by a specific user. If the user has more than 100 followers, automatically send them a Customer Voice survey via direct message or email to gather feedback or insights. Read More Powerzoom Copilot Explore our website effortlessly with the MS Copilot Agent. This intelligent assistant provides quick, accurate answers to your queries using our site's content. Read More Safe Travels AI Agent AI Agent that answers common travel questions and provides info on related health and safety guidelines. Read More Role based Access Component This reusable component provides a structured overview of user roles and their access permissions within Microsoft Power Platform (Power Apps). Read More Power Pages Management The Power Pages Management solution in the CoE Kit centralizes governance of all Power Pages sites. It tracks site creation, monitors usage, manages permissions, and ensures compliance. Read More Document Management System A Document Management System (DMS) is software that helps store, organize, and track digital documents. It improves document access, security, collaboration, and workflow efficiency, while ensuring version control and compliance. Read More Project Tracker App The Project Tracker App helps teams manage tasks, deadlines, and project progress. It features interactive dashboards, integrates with Dataverse, Power Automate, and Power BI for data storage, automation, and analytics. Read More Timesheet Management Timesheet Management solution, built on the MS Power Platform, provides an intuitive, automated system for tracking work hours, managing approvals, and integrating with payroll. Read More Asset Management Asset management solution streamlines the process of reserving tools and equipment through self-service capabilities. It leverages Power Apps for user-friendly interfaces. Read More Power Platform Admin Center The Power Platform Admin Center is a centralized management tool for Microsoft Power Platform, offering environment control, security policies, compliance enforcement, and usage analytics. Read More Vacation Booking App Transform your leave management into an engaging vacation booking experience Read More CoE Admin Environment Request The CoE Admin Environment Request app is used by admins as an interface to view and approve or reject requests to create or modify Power Platform development resources Read More Data Policy Impact Analysis for Power Platform COE Managing data loss prevention (DLP) policies while showing a list of apps and flows that are impacted by the policy configurations. Read More Weekly Time Card Solution A robust Weekly Time Card solution built using Microsoft Power Apps to streamline employee time tracking and managerial approval workflows. Read More Smart Visual Interaction Toolkit "Capture & Create" empowers Power Apps with Camera, Pen, and File controls for seamless image capture, annotation, and uploads. Read More AI Builder Prebuilt Models Solution leveraging AI Builder Prebuilt Models in Power Apps to automate and enhance business processes. Read More Risk Assessment Portal & Dashboard Intuitive risk assessment portal and dashboard for Financial Advisors. Read More Gen AI Social Media Post Generator Tapping into the power of GenAI to generate social media posts! Read More Ask Powerzoom Copilot Cool Copilot for prospective employees, customers and partners! Read More Gen AI LinkedIn Job Posts Get Job Posts generated in a jiffy, with Gen AI! Read More AI Card Reader Powerzoom helps frontline executives save time with pre-built AI Card Reader. Read More Component Library Powerzoom has built a re-usable components library to speed-up Power Platform Development. Read More Training Chatbot with Excel Powerzoom has developed models to train Chatbot with Excel. Read More Session Management & HTTP Powerzoom has solved inter-communication issues of apps with session management solution. Read More Powerzoom AI Use Cases Powerzoom leverages pre-built and custom AI models in AI-First Solutions. Read More AI Sentiment Analysis Powerzoom leverages pre-built AI models to analyze sentiments. Read More Invoice Information with AI Powerzoom uses pre-built AI models to extract data from scanned invoices. Read More Automate (Flow) as a Controller Powerzoom enables enterprise grade architecture with Power Automate as controller. Read More Filter by Industry Select Industry Filter by Functions Select Functions Filter by Offerings Select Offerings Submit

Reinventing Utility Billing with a Clean‑Core, Sidecar Architecture Context A major phase of modernization involves transitioning from SAP IS‑U to a more flexible, modern utility billing platform. Field operations have already been modernized using a clean‑core, sidecar strategy, and the same approach is now being applied to utility billing. The objective is to upgrade billing capabilities without modifying or disrupting the SAP ECC finance module. Challenges SAP IS‑U is powerful but tightly coupled to the core ERP, making enhancements costly and risky. Modern billing needs,such as flexible tariffs, new rate structures, customer self-service, and faster billing cycles are difficult to achieve inside the legacy system. Field technicians also require a simple way to capture meter readings and outage events that directly influence billing. Migrating customer contracts, tariffs, and meter data must be done carefully, with parallel validation to avoid billing discrepancies. At the same time, end users expect a modern digital experience for viewing bills, raising queries, and managing preferences. Solution The Utility Billing Hub is implemented on Microsoft Dynamics 365 as a clean‑core, sidecar billing platform. Lightweight field apps allow technicians to record meter readings, log outages, and capture service details, all of which feed the billing engine. AI‑assisted calculations handle billing based on updated readings and rate structures. Utility account management, tariff configurations, billing runs, and customer queries are managed through Dataverse-backed applications. A customer-facing web page enables bill viewing, profile management, payment preferences, and service queries. To ensure safe transition, SAP IS‑U and the new billing system run in parallel , comparing billing cycles until complete validation is achieved. Once aligned, the legacy billing module can be decommissioned, reducing operational cost, infrastructure load, and overall complexity while enabling faster, more agile billing Previous Item Next Item

Reinventing Business Workflows with Dynamics 365 and Power Platform Sidecar Apps Context The modernization initiative focuses on moving away from a heavily customized SAP ECC system toward a clean‑core model using Dynamics 365 Finance and Power Platform applications. Most business processes have already shifted to the modern platform, reducing risk and eliminating parallel systems as SAP ECC is retired. A core principle guides this approach: no ERP customizations, neither in the old system nor the new one. Challenges Legacy SAP ECC contained many embedded customizations,such as pipeline inspection tools and coded procurement workflows—making changes slow, costly, and dependent on ABAP development cycles. Traditional SAP workflows were rigid, not mobile-friendly, and difficult to adapt. Any future ERP migration would force a complete rebuild of custom logic. There was also a need for cloud-based approvals, field-ready apps, and AI-assisted audit support without reintroducing ERP technical debt. Solution A clean‑core, sidecar architecture was adopted, rebuilding all custom workflows outside the ERP using Power Apps, Power Automate, and Copilot Studio , while Dynamics 365 Finance becomes the financial system of record. Custom SAP tools were recreated as independent cloud apps, procurement approvals moved to Power Automate with Teams-based interaction, and a digital‑twin strategy ensured workflows remain reusable across any future ERP system. Supervisors gained unified tracking surfaces, operators received mobile‑friendly apps, and an AI agent now supports audit and workflow insights. This modern approach cuts technical debt, accelerates change, and enables long-term upgrade flexibility. Previous Item Next Item