Context

Energy field operations handle a high volume of safety-critical incidents every day,ranging from gas leaks and asset failures to anomalous site conditions. Operators, supervisors, and managers rely on timely and accurate incident reporting to maintain safety, reduce downtime, and meet regulatory expectations. However, data often comes from distributed field teams, making consistency, completeness, and real-time visibility difficult. An intelligent, unified incident-management system improves how incidents are logged, reviewed, analyzed, and learned from across the organization.

Challenges

Traditional incident workflows depend on manual data entry, delayed notifications, and inconsistent classification by field teams. Supervisors struggle to prioritize incidents without standardized severity scoring, while managers lack the trend insights needed to allocate resources proactively. Follow-ups often fall through the cracks, historical incident knowledge stays siloed, and dashboards require manual inputs that reduce their reliability. The result is slow decision-making, limited cross-team learning, and increased operational risk,especially in environments where every incident could have safety or regulatory consequences.

Solution

Incident Intelligence Copilot provides an end-to-end intelligent incident lifecycle powered by Microsoft Copilot Studio, Power Apps, Power Automate, and Power BI. Field operators log incidents through a guided Canvas App, while the Copilot Agent automatically classifies them, assigns severity, and recommends next actions. Supervisors receive instant notifications, review AI-generated summaries, and track follow-ups through a model-driven app. Managers access real-time dashboards for trend analysis, hot-spot detection, and weekly digests generated automatically. Finally, operators can browse similar past incidents to accelerate response and reduce repeated mistakes. With centralized Dataverse storage and AI-driven recommendations at every step, Incident Intelligence Copilot delivers a consistent, proactive, and insight-rich incident management experience across the entire organization.