Context

In many organizations, accessing HR policies and FAQs still depends on scattered documents, outdated intranet pages, and repeated back-and-forth emails with HR teams. Employees often struggle to find the right policy, download the latest version, or stay informed about changes — leading to wasted time, missed updates, and inconsistent information. Traditional HR portals often feel disconnected and lack the conversational clarity today’s workforce expects.

Solution

PolicyPal is a low-code, conversational HR assistant built using Microsoft Copilot Studio, Agent Flows, Outlook, and SharePoint. It enables employees to ask policy-related questions in natural language, download official documents instantly, and stay notified about policy updates — all through an intelligent, easy-to-use chat experience. PolicyPal connects to a centralized SharePoint library for document storage, uses Power Automate flows to send update notifications, and provides clear, friendly answers on demand — eliminating repeated HR email queries and confusion.

Impact

PolicyPal modernizes HR policy access, turning static policy documents and manual HR help into a smart, conversational self-service experience. It reduces repetitive HR workloads, ensures employees always have the right information, and keeps everyone updated without extra manual follow-ups. Built on Microsoft’s secure, low-code ecosystem, PolicyPal is scalable, easy to maintain, and gives employees a clear, reliable way to find answers, download policies, and stay informed — all in one place.