Context: In the Public Sector, tax collection rate is shaped by how consistently collection actions keep pace with taxpayer behavior, not by statute or enforcement posture alone.

Challenges: Liabilities are recognized after optimal engagement windows, notices are issued without timely progression, and cases move across units with changing ownership, so recoverable revenue ages and compliance behavior hardens before performance is reviewed.

Solution: The Tax Collection Guidance Agent, an AI agent built using Microsoft Copilot Studio, monitors liabilities and stalling cases as they emerge and intervenes during follow-up and escalation decisions, flagging high-risk accounts before slippage compounds.

Impact: Public sector agencies following this approach see ownership become clearer and high-risk cases addressed before slippage compounds, with results strengthening through timely execution rather than harsher measures.