Demo : Service Desk Power Apps and Planner Integration

Demo : Service Desk Power Apps and Planner Integration

Streamline Your Service Ticket Workflow with Automation!

AccleroTech is an AI-First, Remote-First solutions company on a mission to accelerate productivity for businesses worldwide. We specialize in Microsoft’s Power Platform – the leading low-code, AI-powered toolkit – to build smarter, faster solutions by combining artificial intelligence with a global pool of remote talent.

Watch the video for Demo : Service Desk Power Apps and Planner Integration

Demo : Service Desk Power Apps and Planner Integration

In this video, AccleroTech team showcases a powerful app designed to eliminate manual routing of service tickets by automating the entire workflow—from ticket creation to assignment and tracking. With support for two user roles (employee and manager), the app customizes the experience based on login credentials. Employees can easily raise service requests using a simple form that captures essential details like priority, department, and description. Once submitted, the ticket is saved to Dataverse and a Power Automate flow triggers task creation in Microsoft Planner, ensuring seamless automation.

Manager Dashboard & Ticket Management Made Easy

Managers benefit from a dynamic dashboard displaying ticket statuses such as new, in progress, closed, and on hold. They can view ticket details, update statuses, assign tasks to employees, and modify ticket attributes—all with real-time updates and no manual handovers. This intuitive interface empowers managers to stay on top of service requests and maintain operational efficiency.

Enhanced Visibility & Integration with Microsoft Tools

The app also includes advanced filtering options to sort tickets by status or age, improving visibility and prioritization. By integrating Power Apps for user interaction, Dataverse for data storage, and Power Automate with Microsoft Planner for task automation, this solution transforms traditional service ticket management into a streamlined, traceable, and efficient process. Watch the full demo to see how this app can revolutionize your workflow!

Contact us at info@acclerotech.com to discuss how we can accelerate productivity for you!